Internal Knowledge Base

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Kaseya 10

• Whitelisted IP List
• Policies Inventory
• Patching Schedule
• Create a Kaseya agent procedure for software deployment
• Onboarding - DNS Filter

See all 10 articles

Dashboard 1

• User Management - Inviting new users to Helix Dashboard

Sales 0

JumpCloud 0

Addigy 2

• Accessing Addigy SSO
• Big Sur Update

Clients (Private / Helix Internal)

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Network Support Company 5

• NSC On Call Support Procedure
• NSC - Monthly, Quarterly Maintenance
• VDI (VMWare Workstation) Cannot Start Outlook
• NSC - Wheels Up Support
• NSC- After Hours Escalation process Wheels Up

Spoken Hub 3

• Credentials
• Overview
• Servers

1212 5th Avenue 1

• 1212 - ISP Info

Clients (Public / Client Facing)

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EL Education (EL) 1

• Office 365 Signing in

eos Products (EOS) 3

• EOS - Remote Access (PC & Mac)
• EOS - Microsoft Multi-Factor Authentication
• How to setup your voicemail for Zoom phone

How To

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General 5

• Helix Systems Support Best Practices
• How to Contact Helix Systems Support
• Support Tools for PC
• Support Tools for Mac
• How to Triage a Service Request

Application Specific 8

• How to Create an Email Signature
• How to Create an Email Signature in Gmail
• How to Create an Email Signature in Outlook
• How to Create an Email Signature in OWA
• How to Sign Into Microsoft Lync

See all 8 articles

Email 19

• How to Add an Email Account to a Phone or Tablet
• How to Add an Intermedia Email Account to a Phone or Tablet
• How to Add an Intermedia Email Account to a Phone or Tablet for Android
• How to Add an Intermedia Email Account to a Phone or Tablet for iOS
• How to Add an Office365 Email Account Without 2FA to a Phone or Tablet

See all 19 articles

Printing/Scanning 0

Workstation Related 3

• How to Change Your Workstation User Account Password
• How to Change Your Workstation User Account Password for PC
• How to Change Your Workstation User Account Password for Mac

Mobile 3

• How to Configure MDM on a Phone or Tablet
• How to Configure MDM on a Phone or Tablet for Android
• How to Configure MDM on a Phone or Tablet for iOS