Internal Knowledge Base

---

Kaseya 9

• Whitelisted IP List
• Policies Inventory
• Patching Schedule
• Create a Kaseya agent procedure for software deployment
• Onboarding - DNS Filter

See all 9 articles

Dashboard 1

• User Management - Inviting new users to Helix Dashboard

Sales 0

Clients (Private / Helix Internal)

---

Network Support Company 1

• NSC On Call Support Procedure

Spoken Hub 3

• Credentials
• Overview
• Servers

Clients (Public / Client Facing)

---

EL Education (EL) 1

• Office 365 Signing in

eos Products (EOS) 3

• EOS - Remote Access (PC & Mac)
• EOS - Microsoft Multi-Factor Authentication
• How to setup your voicemail for Zoom phone

How To

---

General 5

• Helix Systems Support Best Practices
• How to Contact Helix Systems Support
• Support Tools for PC
• Support Tools for Mac
• How to Triage a Service Request

Application Specific 8

• How to Create an Email Signature
• How to Create an Email Signature in Gmail
• How to Create an Email Signature in Outlook
• How to Create an Email Signature in OWA
• How to Sign Into Microsoft Lync

See all 8 articles

Email 19

• How to Add an Email Account to a Phone or Tablet
• How to Add an Intermedia Email Account to a Phone or Tablet
• How to Add an Intermedia Email Account to a Phone or Tablet for Android
• How to Add an Intermedia Email Account to a Phone or Tablet for iOS
• How to Add an Office365 Email Account Without 2FA to a Phone or Tablet

See all 19 articles

Printing/Scanning 0

Workstation Related 3

• How to Change Your Workstation User Account Password
• How to Change Your Workstation User Account Password for PC
• How to Change Your Workstation User Account Password for Mac

Mobile 3

• How to Configure MDM on a Phone or Tablet
• How to Configure MDM on a Phone or Tablet for Android
• How to Configure MDM on a Phone or Tablet for iOS