Should you require support, there are several ways you can notify our team regarding your request.
Submitting a Service Request via the Agent Menu:
To access the Agent Menu, right-click the Helix Systems Monitoring Agent icon, then left-click Helix Systems Support.
On a PC:
On a Mac:
Your default web-browser will open our Helix Systems Support Portal, which can also be obtained by navigating to helix123.com from any web-browser and from any computer that has an internet connection.
Here you will enter information that pertains to you and the issue you are having; such as Your First Name, Your Last Name, Your Work Email, Callback Number and Request Description. Please note that in order to successfully submit a service request, you must fill out all fields.
Upon completing the form, left-click on Send, and you will be presented with a message confirming that your request has been successfully submitted.
2. Submitting a Service Request via Email:
You may also submit a service request by emailing our team of engineers at email@example.com.
3. Submitting a Service Request via Phone: